To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.
How could I have used this much water?
You could possibly have a leaky toilet, faucet dripping, and/or a water softner malfunctioning that's difficult to detect. Check these areas for problems. Call the office and we'll try to help you solve the problem.
What do I do if I am experiencing low pressure?
Check your home and the surrounding area for possible leaks. Check if you have a pressure reducer and if it is working properly. Next, call our office and report low pressure.
Why is my water discolored?
A repair could have been completed recently allowing air to enter the line, causing the milky look.
What chemicals does our utility district add to the water?
The only chemicals that are added to our water is fluoride.
My water tastes, looks, and smells funny.
Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.
What is the hardness of my water?
It varies between 18-23 grains of hardness.
How is my water pressure regulated?
The water pressure is regulated by elevated storage. Your pressure will depend on your homes elevation compared to the elevation of the water towers. Lower elevations will have more pressure and higher elevations will have less pressure. A pressure reducer is required if your pressure is over 70/80 pounds.
